Wall Clock - Shadow Lattice Grand

Thank you for choosing Shilpya. We aim to deliver a seamless shopping experience, and we understand that issues may occasionally arise. We offer a 7-day return policy. Review the terms below carefully:

Eligibility

1. The item must be unused, in its original condition, and returned with all original packaging, tags, and accessories.

2. The 7-day return period begins from the date of purchase.

3. Display images are shot in a professional studio, so slight variations may occur. For better clarity, customers can request actual product images or videos.

Return Process:

1. Contact our support team within the 7-day window to initiate your return.

2. Share your original purchase details(i.e, Invoice) and the reason for the return.

3. Our team will guide you with the return authorization, packaging steps, and shipping instructions.

Return Charges

1. Defects or Damage: If the product is defective or damaged, we will cover the cost of return shipping. You will receive a full refund or replacement.

2. Non-Defective Returns: For reasons other than defects or damage, cost of return shipping is your responsibility. A restocking fee may apply and will be deducted from the refund.

Refund Process

1. After receiving and verifying the returned item, your refund will be processed within 3 business days. The refund amount will reflect in your bank account within 7-10 business days, depending on your bank's processing time.

2. Refunds will be issued to the original payment method unless stated otherwise.

Additional Information:

1. Pack the item securely to ensure it arrives in original condition. 
   

2. Any freebies, gifts, or promotional items received with the product must also be returned.

Contact Information:

For return inquiries or to initiate a return, contact us at:
Email: hello@shilpya.com
Phone: +91-9910396422
Address: Digital Fry Ventures, Shilpya, V-723/1, Street No. 9, Near Yamuna Vihar, Vijay Park, North East Delhi, Delhi, 110053, India.

Thank you for choosing Shilpya. We value your trust and appreciate your understanding of our return policy.

For more information on return and refund please visit : https://www.shilpya.com/pages/return-and-refund-policy

This Shipping Policy explains how orders are processed, packed, shipped, and delivered by Shilpya, operated by Digital Fry Ventures. By placing an order on our website, you agree to the terms outlined below.

Order Processing

All orders undergo a detailed quality inspection to ensure products are in perfect condition. After passing the final quality check, items are securely packed and handed over to our delivery partner. Orders are typically dispatched within 1–2 business days of placing the order, excluding Sundays and public holidays. During high-volume periods such as sale events, dispatch timelines may extend slightly.

Packaging Standards

Products are packaged in sturdy boxes with an outer protective layer. Each item is individually bubble-wrapped, and fragile items receive additional protective cushioning. Our packaging process is designed to maintain product safety and integrity throughout transit.

Shipping Partner and Delivery Timeline

All orders are shipped through Delhivery, our trusted logistics partner.
Once dispatched, deliveries typically take 4–7 days, depending on the destination. Delivery attempts will be made at your provided address, and the courier may contact you if any delivery challenges arise.

Shipping Coverage

We ship orders across India.

Tracking Information

After your order has been dispatched, tracking details will be shared via email or message. Tracking information usually becomes active within 24 hours of shipment. Customers can monitor shipment status directly through Delhivery’s tracking portal.

Shipping Charges

We offer Free Shipping on all orders, regardless of order value or delivery location.

Returns Related to Shipping

1. Defects or Damage: If the product is defective or damaged, we will cover return shipping. You will receive a full refund or replacement.

2. Non-Defective Returns: For reasons other than defects or damage, return shipping is your responsibility. A restocking fee may apply and will be deducted from the refund.

Contact Information:

Email: hello@shilpya.com
Phone: +91-9910396422
Address: Digital Fry Ventures, Shilpya, V-723/1, Street No. 9, Near Yamuna Vihar, Vijay Park, North East Delhi, Delhi, 110053, India.

Thank you for choosing Shilpya.

For more information on shipping and delivery please visit : https://www.shilpya.com/pages/shipping-policy