This Shipping Policy explains how orders are processed, packed, shipped, and delivered by Shilpya, operated by Digital Fry Ventures. By placing an order on our website, you agree to the terms outlined below.
Order Processing
All orders undergo a detailed quality inspection to ensure products are in perfect condition. After passing the final quality check, items are securely packed and handed over to our delivery partner. Orders are typically dispatched within 1–2 business days of placing the order, excluding Sundays and public holidays. During high-volume periods such as sale events, dispatch timelines may extend slightly.
Packaging Standards
Products are packaged in sturdy boxes with an outer protective layer. Each item is individually bubble-wrapped, and fragile items receive additional protective cushioning. Our packaging process is designed to maintain product safety and integrity throughout transit.
Shipping Partner and Delivery Timeline
All orders are shipped through Delhivery, our trusted logistics partner.
Once dispatched, deliveries typically take 4–7 days, depending on the destination. Delivery attempts will be made at your provided address, and the courier may contact you if any delivery challenges arise.
Shipping Coverage
We ship orders across India.
Tracking Information
After your order has been dispatched, tracking details will be shared via email or message. Tracking information usually becomes active within 24 hours of shipment. Customers can monitor shipment status directly through Delhivery’s tracking portal.
Shipping Charges
We offer Free Shipping on all orders, regardless of order value or delivery location.
Returns Related to Shipping
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Defects or Damage: If the product is defective or damaged, we will cover return shipping. You will receive a full refund or replacement.
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Non-Defective Returns: For reasons other than defects or damage, return shipping is your responsibility. A restocking fee may apply and will be deducted from the refund.
Contact Information:
Email: hello@shilpya.com
Phone: +91-9910396422
Address: Digital Fry Ventures, Shilpya, V-723/1, Street No. 9, Near Yamuna Vihar, Vijay Park, North East Delhi, Delhi, 110053, India.
Thank you for choosing Shilpya.
For more information on shipping and delivery please visit : https://www.shilpya.com/pages/shipping-policy